Careers

The Retail Sales Lead is responsible for developing and executing skincare programs, initiatives, and strategies to optimize sales performance, foster brand acceptance, and drive revenue growth. The role requires a strategic thinker who can align national objectives with business development and sales strategies to position the organization as a premier skincare destination, leveraging foundational pillars and brand priorities.

Responsibilities:

Strategic Planning

• Develop and execute strategies aligned with national objectives to position the organization as a leading skincare destination, leveraging foundational pillars as a framework.
• Collaborate with the Senior Manager, Revenue Growth to ensure alignment with the company’s strategic vision and priorities.

Sales Strategy & Performance

• Drive product adoption and revenue growth through innovative sales strategies and upsell initiatives to increase average products per transaction.
• Develop and implement a product attachment tactic to convert treatment-based patients into skincare customers, enhancing cross-selling opportunities.
• Prepare and present monthly retail performance reviews, analyzing data, refining strategies, and aligning goals across teams.
• Monitor sales performance at a per-location level and collaborate with Regional Directors to implement actionable plans addressing performance gaps.
• Create and manage a sales event and promotional framework to drive engagement and boost revenue.
• Ensure delivery of key performance indicators consistent with national strategies and brand objectives

Business Development

• Design and implement the FNL-exclusive Retail Ambassador Program, partnering with select staff to amplify brand visibility, acceptance, and customer engagement.
• Lead and manage supplier relationships with L’Oréal (SkinCeuticals) to enhance retail initiatives and meet strategic goals.
• Oversee and execute sales activation initiatives and PR events in key locations, ensuring seamless alignment with brand strategy and objectives.
• Conduct regular 1-on-1 business reviews with stakeholders to evaluate sales, revenue, and profitability performance, identifying opportunities for improvement.
• Identify and capitalize on market opportunities through trend analysis and insights into market development.

Sales Support & Training

• Deliver sales and customer experience training programs to empower teams and improve execution.
• Develop tools and strategies to enhance employee capabilities in upselling, driving sales, and improving customer experiences.

Reporting

• Prepare and analyze monthly, quarterly, and annual sales forecasts, ensuring alignment with budgetary constraints and revenue targets.

Collaboration & Relationship Building

• Foster and maintain strong, collaborative relationships with internal and external stakeholders to support strategic objectives and maximize outcomes.
• Collaborate with Marketing and Product Teams to ensure seamless alignment and harmonization of the retail product plan with the overall brand strategy.

Qualifications:

• Demonstrated expertise in sales strategy, business development, and relationship management, ideally within the medical aesthetics or skincare industry.
• Minimum of 5 years of experience in a comparable role, with a strong emphasis on sales performance.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Bilingual (English and French) with excellent verbal and written communication skills in both languages.
• Exceptional presentation skills, with the ability to communicate clearly and confidently at all organizational levels.
• Ability to analyze trends and develop actionable plans to capitalize on opportunities.
• Collaborative and team-oriented, with strong leadership, and decision-making skills.
• Highly organized, detail-oriented, and results-driven, with the ability to manage multiple priorities effectively.
• Must be willing to travel on a quarterly basis.

Our Core Values:

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

*We are proud to offer equal chances to everyone, but only selected candidates will be contacted for an interview.